What happens if my SMGP Choice credits get deducted, but the merchant says the transaction did not push through?

You will be asked by the merchant to fill out the Reversal Request Form, this will be sent by the merchant to our Customer Care team to reverse the transaction.

Alternatively, you may contact our Pluxee Customer Care Hotline at (02) 8689-4700 or send us a ticket at https://customercare.pluxee.ph/ and provide the ff details below:

Merchant Name

Branch Name

Payment ID (This can be seen in your Pluxee Philippines app Inbox)

Amount Deducted

Customer Registered Mobile Number

Customer Name

Date of Transaction

Please expect the reversal to reflect in the Pluxee Philippines app within 15 working days.