How do I request for a refund of my Pluxee Gift credits?

If your credits were deducted but was not successful at the merchant side, you have 2 options:

OPTION 1 

1. Go to branch Customer Service as soon as your credits were deducted

2. Ask them to send a request to Pluxee Philippines for a refund 

3. Pluxee Philippines will reverse your credits in 2-5 business days from the time merchant has sent the request

OPTION 2

1. Call or email Pluxee Philippines at:

support@care.pluxee.ph

02-86894700

2. Send the ff details:

    Subject: Refund Request

    Merchant Name

    Branch

    Payment ID of your transaction (found at the upper left corner of the transaction)

    Mobile Number/Email Address registered to the app

    Amount Deducted

    Date and Time of Transaction

3. Pluxee Philippines will reverse your credits in max of 15working days