What is the process of converting paper vouchers into Pluxee Gift app credits?

This feature is only valid for Sodexo Premium Pass/Pluxee Gift paper. 

Sodexo Premium Pass/Pluxee Gift paper given under and labeled with Rewards and Loyalty are not valid for conversion.

You must bring your Pluxee Gift paper and present these to any of our Pluxee Customer Care Representative in our offices:

Makati Office:

– 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City

 – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays

Cebu Office:

-2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City

 -Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays

NOTE:

• Our Customer Care Representative will ask you to surrender your Pluxee Gift paper to process the conversion.
• Once surrendered, we will validate the Pluxee Gift paper and will ask you the following details:
  • Full Name
  • Mobile Number
• Our System generated One-Time Pin (OTP) will be sent to your mobile number.
• We will ask you to provide OTP to proceed with the conversion process.
  • Our Customer Care Representative now processes the conversion by checking the validity and authenticity of the gift certificates.
  • Depending on the number of pcs. to be converted, below is the turnaround time to receive the Pluxee Gift credits:
    • 1 to 50 pcs: up to 3 working days from January to December
    • 51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
    • 101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
    • More than 200 pcs: to be determined as agreed with the customer.
    • All conversion of Pluxee Gift paper will be done after the actual receipt of passes at Pluxee Makati Office
  • A notification via Pluxee Philippines app will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
  • Your Pluxee Gift credits can be used at verified merchants and e-commerce platforms. To view the complete list and locations of these merchants, click here.
     

Here’s a quick guide on how to use and redeem your Pluxee Gift credits.