Why can’t I convert my Pluxee Gift code to Pluxee Gift credits?

Modified on Fri, 25 Jul at 3:09 PM

1. Make sure you have the latest version of the Pluxee app installed on your device to enjoy converting your Pluxee Gift codes and cards into credits. Visit the Play Store or App Store and tap 'Update'.  

2. Please ensure that you enter the complete and correct Pluxee Gift code. Gift codes issued under consumer promotion or loyalty program, other than for gifting or employee benefits, are not valid for conversion to Pluxee Gift credits. For the full terms and conditions on conversion, here.  


NOTE: 


If your Pluxee Gift code meets all the requirements above and you are an IOS user, you will need to reinstall the app for the conversion to proceed.

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